Werribee Health Care: GP Clinic Services, Reviews & Booking

If you’re searching for a GP clinic in Werribee that speaks your language—literally—you’re probably feeling the frustration of healthcare that doesn’t quite fit. Werribee Health Care sits on Shaws Road as a family-owned practice where doctors including Dr Md Mahabub Alam speak Bengali, Urdu, and English, offering exactly the kind of multilingual, comprehensive care that many suburbs of Melbourne’s outer west desperately need. The practice books via HotDoc, operates late on weeknights, and has accumulated 98 reviews on Birdeye, giving you a real picture of what to expect before you step through the door.

Location: 108 Shaws Road, Werribee, VIC 3030 · Phone: (03) 9070 7980 · Booking Platform: HotDoc · Website: https://werribeehealthcare.com.au

The table below consolidates key specifications for quick reference.

Services offered by Werribee Health Care

Werribee Health Care presents itself as a family-owned and operated General Practice focused on comprehensive medical services for families in Werribee and surrounding suburbs. The practice is fully computerized, meaning electronic prescribing and medical records are standard—something that patients managing chronic conditions often find significantly more convenient than paper-based systems. According to the clinic’s official site, the focus is on delivering “the best possible care” for patients and their families, with an emphasis on thorough, ongoing health management rather than one-off consultations.

General practice services

The clinic provides standard GP consultations covering the usual range of primary care needs: health check-ups, acute illness management, chronic disease management, immunizations, and preventive care. The practice is equipped for five GPs, which suggests reasonable appointment availability compared to solo-practitioner clinics in the area. Werribee Health Care operates Monday to Friday from 9:00 a.m. to 8:00 p.m., with Saturday hours from 9:00 a.m. to 5:00 p.m., and is closed on Sundays—a schedule that accommodates most working families, particularly those who need evening appointments during the week.

Pathology options

This is where the picture becomes less clear. While other Werribee clinics explicitly advertise onsite pathology—The Clinic One at 15 Princes Highway specifically notes that its onsite pathology services allow for convenient sample collection during appointments—the specific pathology arrangements at Werribee Health Care are not clearly documented on the practice’s website or major directories. Patients requiring regular blood work or other pathology services should call ahead to confirm whether samples are collected onsite or if a separate referral to a nearby pathology provider is necessary.

Dental care availability

Dental services are not offered at Werribee Health Care. However, Werribee Medical Centre & Dental, located at the same address listed for Medicare Urgent Care Werribee, explicitly offers dental care alongside GP services. For patients seeking a clinic that bundles dental and medical care under one roof, the nearby Werribee Medical Centre & Dental—with its 100% bulk billing policy for GP consults—may be worth considering, though dental services there are typically billed separately.

Werribee Health Care reviews

Patient reviews for Werribee Health Care paint a nuanced picture. On Birdeye, the clinic holds a 3.3-star rating from 98 verified reviews—a figure that reflects considerable variation in patient experience rather than uniformly negative sentiment. The review counts cited across different directories also show discrepancies (some sources cite 157 total reviews on Birdeye), which suggests the platform may be updating its count over time or that reviews are being added and removed.

Patient feedback highlights

Positive reviews frequently mention individual doctors by name. One patient described Dr Mohammad Talukder as “exceptionally caring, patient, and kind,” noting that the doctor went beyond typical consultation expectations. Another recurring theme in positive feedback is appreciation for the clinic’s multilingual staff—patients who have difficulty communicating in English at other practices report feeling genuinely understood at Werribee Health Care.

Among all the medical centres I have visited, Werribee Healthcare is by far the best. Dr Mohammad Talukder is exceptionally caring, patient, and kind. — Birdeye Reviewer

Doctor ratings

Beyond aggregate scores, HotDoc displays individual doctor profiles with availability and patient ratings, allowing prospective patients to select a GP based on track record rather than just choosing whoever has the next opening. For a family-oriented practice where continuity of care matters, browsing individual doctor ratings on HotDoc before booking is a practical step that the clinic itself supports through its integration with the platform.

Werribee Health Care HotDoc

Booking an appointment at Werribee Health Care is straightforward through HotDoc, one of Australia’s most widely used GP booking platforms. The clinic’s dedicated HotDoc page shows real-time availability for each doctor, allowing patients to filter by preferred GP, appointment type, and available time slots. This direct integration means no phone tag, no guessing whether a slot is still open—just pick a time and confirm.

Booking process

To book via HotDoc, patients visit the clinic’s page at werribeehealthcare.com.au or search “Werribee Health Care” directly on the HotDoc app or website. First-time patients typically need to complete a brief registration with their Medicare details before confirming their first appointment. The platform sends SMS reminders, which reduces the no-show rate that plagues many GP practices.

Online appointment system

The clinic also accepts bookings through HealthEngine, providing a secondary platform option for patients who prefer that interface or already have a HealthEngine account. Having dual booking pathways is relatively uncommon among Werribee GP clinics and adds a layer of convenience for patients who maintain calendars across different apps.

Werribee Health Care centre

The centre is located at 108 Shaws Road, Werribee, VIC 3030, in a part of Werribee that’s well-served by public transport but where having a car makes life considerably easier. Shaws Road connects to the Princes Highway corridor, and the clinic sits within a short drive of the Werribee Town Centre shopping precinct, making it practical to combine appointments with errands.

Location and contact details

The phone number is (03) 9070 7980, and the practice is open Monday through Friday until 8:00 p.m., which puts it in a select group of Werribee clinics offering extended evening hours. Saturday hours run until 5:00 p.m., and the practice is closed on Sundays—a limitation for patients who need Sunday access, though Medicare Urgent Care Werribee (located within Werribee Medical & Dental Centre) fills that gap with free walk-in care from 8am to 10pm for non-life-threatening conditions.

Accessibility

The clinic’s official website does not prominently detail accessibility features, and this represents a notable gap compared to competitors like The Clinic One, which advertises free rear parking, a wheelchair access ramp, and a wheelchair for patient use. Patients with mobility needs should call ahead to confirm what arrangements are available. Free parking is listed in the overview cards on some directories, but specifics on dedicated disability parking spaces or ramp access are not publicly documented.

Werribee Health Care pathology

Pathology services at Werribee Health Care are not clearly specified on the practice’s website or on major booking directories—a notable gap for a clinic that otherwise markets itself on comprehensive family care. This contrasts with some nearby competitors who have made onsite pathology a central part of their value proposition.

Pathology services details

For patients needing routine blood tests, urine analysis, or other pathology work, Werribee Health Care likely operates under the same model as many Australian GP clinics: the GP provides a referral to an external pathology provider such as Dorevitch, Melbourne Pathology, or another accredited laboratory, and samples are collected either at a nearby collection centre or through a visiting phlebotomist if one is scheduled at the practice. Without confirmed documentation on the clinic’s site, patients should ask specifically when booking whether onsite collection is available or whether they will need to visit a separate pathology centre nearby.

Werribee clinic comparison

Three clinics dominate the Werribee primary care landscape: Werribee Health Care (family-owned, multilingual), The Clinic One (mixed billing, onsite pathology, specialist services), and Werribee Medical Centre & Dental (100% bulk billing, 7-day access). Each has a distinct positioning, and the best choice depends heavily on your priority: language access, cost, pathology convenience, or extended hours.

Here is how the three main Werribee clinics stack up on the factors that matter most to patients.

The comparison shows that Werribee Health Care fills a specific niche—multilingual care with extended hours—rather than competing across all dimensions.

Werribee Health Care pros and cons

What patients say

The most quotable patient voices converge on two themes: individual doctor excellence and the value of multilingual care. One Birdeye reviewer stated that Werribee Health Care was “by far the best” medical centre they had visited, attributing that assessment largely to Dr Mohammad Talukder’s manner. The clinic itself, on its official site, frames its mission around providing comprehensive family medical services “with the best possible care”—language that echoes throughout its marketing but is backed by real patient testimonials for specific doctors.

We focused on comprehensive medical services for you and your family with the best possible care. — Werribee Health Care Official

Werribee Medical Centre & Dental now offers 100% Bulk Billing GP Consults for ALL PATIENTS with a valid Medicare card. — Werribee Medical Centre & Dental

Employee context from the broader Werribee healthcare environment—specifically, reviews of Werribee Mercy Hospital on Indeed noting “busy environment, good team but not supportive management”—provides a useful reminder that primary care operates within a larger system where staff experience can indirectly affect patient experience, even at a GP clinic.

Related reading: Monash Health Careers

Werribee residents also turn to the Werribee Medical and Dental Centre at Station Place for GP care alongside dental, physio, and sexual health services.

Frequently asked questions